Aftersales Area Operations Professional - Toyota

Toyota Motor Philippines is seeking a dynamic Aftersales Area Operations Professional to join our team in Badung, Bali. In this role, you will be at the forefront of enhancing customer satisfaction and operational excellence within our Dealer Operations Department. This is an exciting opportunity to contribute to the growth and success of one of the world's leading automotive brands.

As an Aftersales Area Operations Professional, you will be responsible for managing and optimizing the aftersales operations of our dealerships. You will work closely with our dealership partners to ensure that our customers receive the highest level of service and support. This role offers a unique blend of operational management, customer service, and strategic planning, all within the vibrant and dynamic environment of Bali.

📋 Tanggung Jawab Pekerjaan

• Manage and optimize the aftersales operations of our dealerships, including service, parts, and customer support.
• Develop and implement strategies to enhance customer satisfaction and loyalty.
• Monitor and analyze sales and service performance metrics to identify areas for improvement.
• Coordinate with dealership partners to ensure smooth and efficient operations.
• Provide training and support to dealership staff to improve service quality.
• Stay updated with industry trends and best practices to drive continuous improvement.
• Ensure compliance with company policies, procedures, and regulations.
• Contribute to the development and implementation of the company's strategic objectives.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 5 years of experience in aftersales operations, preferably in the automotive industry.
• Strong knowledge of Toyota's aftersales operations and customer service standards.
• Excellent communication and interpersonal skills.
• Proficiency in English and Bahasa Indonesia.
• Familiarity with Microsoft Office Suite, particularly Excel and PowerPoint.
• Ability to work independently and as part of a team.
• Valid driver's license and ability to travel.

🛠️ Keahlian

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